FAQ

• How to make appointments for Chinese classes and make the payment?

  1. Please contact us through our website, and fill out the form to apply.
  2. After receiving your email, we’ll arrange a 20-minute online course consultation.
  3. Once you start taking your Chinese courses, please email us to confirm the class.
  4. When we receive your response, we will email you with payment instructions and the payment due date.
  5. Please note that we will cancel your application once you don’t complete the payment before the deadline.
  6. After receiving your transfer, we’ll send you a reminder email, including session date, location, required materials and regulations of leave and refund. Then we can start your first Chinese class!

• How long does it take to get a response email?

  • We generally reply to all emails within 48 hours, except on weekends. If you didn’t get a response, please contact us again via email or Line.

• Will I get notified when there is no teacher available for me?

  • Yes, if there is no available teacher currently, we’ll send you an email to inform you.

• Do you provide a trial class?

  • Yes, we offer an 30 minutes trial class before you start the formal one. However, please consider that the teacher spends time and effort preparing this class; a charge of NTD$ 400 will apply.

• How do teachers assess my ability after taking some courses?

• • We assess students’ comprehension by providing test sheets for comprehension and oral speaking by giving an Oral proficiency test. Please, note, It is not mandatory to take. However, feel free to ask a teacher if you want to know your progress and if you improved based on the material learned throughout the course.

• What is the personal leave procedure?

  1. Please write your teacher an absence letter before 48 hours of your class. (for particular situations, please talk to your tutor.)
  2. We will cancel the classes without a refund if you don’t inform your teacher in advance and are late for more than 30 minutes.

•  What should I do if I want to cancel the follow-up course?

1. • If you cancel the course before the first class, we’ll return 90% of your tuition.
   • If you already started the class but took no more than 1/3 of the session, you’ll get 50% refund.
   • You will not get a refund if you have already started taking over

Example:

1. 1. • If you decided to take 8 classes this month, but you can’t continue the lessons for some reason.

Tuition in total: 8 X 800 = 6400

Before the class begins you can get a 90% refund : 6400 X 0.9 = 5760 (in return)

1. 1. • You have already taken 2 classes, you can still get a 50% refund: 6400 X 0.5 = 3200  (in return)

• • • You have already taken 3 classes which are over ⅓ of the classes. We are afraid that you can’t get any refund.

• Can I take lessons with friends?

  • Yes. We design lessons based on your needs therefore, of course, you can have a group class with your friends.

    However, for the best quality of learning, we would arrange a 20-minute online course consultation and make sure you are at the same level.

• If I can’t come to the class, can I postpone the class?

  • Please write your teacher an absence letter before 48 hours of your class. (for particular situations, please talk to your tutor.)
  • We will cancel the classes without a refund if you don’t inform your teacher in advance and are late for more than 30 minutes.

• How long is one session?

  • Normally one session is one hour. It also alters by the age or types of classes

    • Kids: One hour is ideal for kids to concentrate.
    • Private one-on-one (adult) :It could be 1-1.5 hours. It depends on your goal and learning speed.
    • Group classes: It would be better to have two hours. Because it includes interaction with classmates and more various activities than private class. Therefore, we suggest two hours of learning is more effective.

    Feel free to discuss with your teacher and we would like to provide classes that fit you.

• Can I pay in installments?

  • We do not accept installments. Instead, we accept full payments for the classes taken. Before the class starts, we check the number of classes, and payment is issued. We suggest that you take classes within your budget. It is easier for you and the teacher.

• What payment methods do you accept?

  • Cash, bank transfers, and PayPal are acceptable. However, we only accept Taiwanese banks if you prefer bank transfers.

• When is the payment due date?

  • The tuition must be paid 1 week before the first class; otherwise, the class might be canceled.

• How do you calculate the price?

  • Our hourly payment mainly depends on teaching experience and location.

    • Experience: Given that our teachers have at least three years of experience, the price is 800 NTD and up.
    • Location: An additional fee will be added based on the location of the class. If you choose to have in-person classes, please remember that the price will be based on how far the teacher has to commute.

• Is it possible for the teacher to come to my office or my house?

  • It depends on the distance from your place to the nearest station or bus stop. Usually, hourly payment would be higher because the teacher needs to spend time and money commuting to your location.

• Where can I have my lessons?

  • There are some options for you:
    • Meet in person: The fare and venue rental are both included in your tuition, that why the charge is much higher than online classes.

1. 1. • 1. Renting an office space: There are some rental spaces, such as Happ, that provide a cozy environment and electronic equipment. 
        2. Coffee shop: There may be some unpredictable factors, such as noise and seating congestion. But if you don’t mind having class there, it’s an option.
      • Online: It is convenient to have classes at home.